How we use your personal information

About us

Flame Hold is known as the ‘Controller’ of personal data that we collect about you. We process and hold your information in some instances related to the nature of our business. This notice will explain how we use and share your information.

Why do we collect personal information?

How do we collect personal data?

Information may be collected in several different ways but predominantly as set out below:

Face to Face

If you attend our barn we may collect your personal data.

Telephone Calls

If you telephone personal data may be recorded dependent on the nature of the call.

Emails

If you email one of us we may keep your email address and the email as evidence of contact. We are unable to guarantee the security of any email contact initiated by you and we recommend that you keep the amount of confidential information to a minimum.  

Using our website

In order to provide you with a personalised experience while using our Website, we may collect and process information about you, including but not limited to your name, address, contact details such as your email address and phone number, date of birth,and information about the way you have viewed and used our website (personal information).

The most common ways in which we collect information about you are as follows.

• Social Media – you may give us information when you participate in discussions or other social media functions on our Website or other social media accounts.
• Competitions, Promotions and Surveys – if you enter any competition or promotion we run, you will provide personal information to us.
• Email data is securely stored within our email server. Once marketing / news opt in is ticked the email address is automatically added to the mailchimp mailing list. Data is then held in the secure mailchimp mailing list for future marketing correspondence.

Google Analytics

We use this to understand how the Website is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview

CCTV

We have installed CCTV systems in our barn used by members of the public for public and staff protection as well as crime prevention and detection. In all locations signs are displayed to notify you that CCTV is in operation and who to contact for further information about the system.

We will only disclose images for the purpose as stated above. CCTV images will not be released to the media for entertainment purposes or placed on the internet.

We will not keep CCTV images for longer than necessary.

 Your rights

You have several rights which relate to your personal data.

You are entitled to request access to any personal data that we may hold about you and you can  also request a copy.

Where we are relying on your consent to process personal data you have the right to withdraw your consent at any time.

You can also request that we correct any personal data that we may hold about you that you believe is inaccurate. You may also request the deletion of any personal data that we may hold about you.

We are obliged to consider and respond to any request within one calendar month.

Further information

If you wish to make a request or complaint regarding how your personal data has been handled please contact

Liz  Asquith
Flame Hold Ltd
Priory Fields
Kettleby
Lincolnshire
DN20 9HN

Email: liz@flamehold.co.uk